Privacy Policy

Introduction

CKKC Associates ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at ckkcassociates.com or engage with our consulting services. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you submit our contact form, schedule a consultation, or request information about our services.
• Business Information: Details about your organization, technology stack, and business needs shared during consultations or service engagements.
• Communication Records: Content of emails, messages, and other communications you send to us.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
• Device Information: Browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Location Data: General geographic location based on IP address (city/region level, not precise location).
• Log Data: IP address, access times, and server logs for security and performance monitoring.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide our consulting services including Salesforce optimization, declarative app development, digital asset optimization, creative strategy, and AI solution integration.
• Communication: To respond to your inquiries, schedule consultations, and provide updates about our services.
• Business Operations: To manage client relationships, process payments, and maintain records of engagements.
• Website Improvement: To analyze usage patterns and improve our website's functionality, content, and user experience.
• Marketing: With your consent, to send relevant communications about our services, industry insights, and resources.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect against fraud, unauthorized access, and other security threats.

Third-Party Services and Integrations

We use the following third-party services to operate our website and deliver our services:

Website Operations

• GoHighLevel: Customer relationship management, scheduling, and contact form submissions.
• Google Analytics: Website analytics and usage tracking to understand how visitors interact with our site.

Service Delivery Platforms

In the course of providing our services, we may work with various platforms and tools on your behalf, including but not limited to:

• Salesforce: CRM optimization and administration services.
• AI Platforms: OpenAI, Anthropic (Claude), Google (Gemini), Meta AI, Perplexity, and other AI tools for solution integration.
• Development Tools: GitHub, Vercel, Cloudflare, Railway, and similar platforms for application development and deployment.
• Automation Tools: n8n, and other workflow automation platforms.

Each of these services has their own privacy policies governing their collection and use of data. We encourage you to review those policies.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share limited, non-SMS-related information only in the following narrow circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services, subject to confidentiality obligations. These service providers do not receive SMS opt-in data or consent information for any marketing or promotional purpose.
• Legal Requirements: When required by law, court order, or government authority, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset. In any such transaction, SMS opt-in data and text messaging consent information will remain subject to the protections described in this policy.
• With Your Consent: When you have given explicit permission for specific sharing. This does not apply to text messaging opt-in data and consent, which will never be shared for marketing or promotional purposes regardless of other consent given.

SMS/Text Messaging Opt-In

When you opt in to receive SMS or text messages from CKKC Associates, we collect your mobile phone number and your consent to receive such messages. This information is used solely to deliver the text messages you have requested.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We may send you text messages related to your inquiry, service updates, appointment reminders, or promotional offers you have opted into. You may opt out of receiving text messages at any time by replying STOP to any message. Standard message and data rates may apply. Message frequency may vary.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure hosting infrastructure with regular security updates
• Access controls limiting data access to authorized personnel
• Regular review of security practices and procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and business information related to client engagements is typically retained for the duration of the business relationship plus a reasonable period thereafter for legal and administrative purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

International Users (GDPR)

If you are located in the European Economic Area, you may also have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from web browsers. However, you can manage your privacy preferences through your browser settings and opt-out of analytics tracking.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

International Data Transfers

CKKC Associates is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our website or services, you consent to the transfer of your information to the United States.

Cookies & Tracking

We use cookies and similar technologies to operate the site, measure performance (Google Analytics 4), and attribute discovery-call bookings. Strictly necessary cookies are always active; analytics and marketing cookies are off by default and only set after you opt in.

You can change your choices anytime by clicking Cookie Preferences in the footer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes indicates acceptance of the updated policy.